Chapter 1 An Overview of Business Writing .................................................... 1
Chapter 2 Establishment of Business Relations ............................................. 18
Chapter 3 Inquiry and Reply ........................................................................... 28
Chapter 4 Offer and Counteroffer ................................................................... 38
Chapter 5 Acceptance and Confirmation ....................................................... 49
Chapter 6 Letter of Credit ................................................................................ 57
Chapter 7 Packing ............................................................................................ 74
Chapter 8 Shipment ......................................................................................... 86
Chapter 9 Insurance ......................................................................................... 96
Chapter 10 Complaints and Claims .............................................................. 107
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