工作领域一前台服务（一） Work Area OneReception Service (One) 项目一客房预订服务 Project OneRoom Reservation Service 任务一散客与团队预订 Task 1Casual and Group Bookings 任务二取消与更改预订 Task 2Cancellation and Change of Reservation
项目二入住登记服务 Project TwoCheck-in Service 任务一为有预订的客人办理登记 Task 1Check in the Guests with Reservations 任务二为未预订的客人办理登记 Task 2Check in for Unreserved Guests
项目三延宿和换房服务 Project ThreeExtended Stay and Room Exchange Service 任务一延宿服务 Task 1Extended Stay Service 任务二换房服务 Task 2Room Change Service
工作领域二前台服务（二） Work Area TwoReception Service (Two) 项目四处理投诉及回应顾客需求 Project FourHandle Complaints and Respond to Customer Needs
项目五外币兑换服务 Project FiveForeign Currency Exchange Service 任务一美元兑换人民币 Task 1Convert USD to RMB 任务二到中国银行兑换 Task 2Exchange at the Bank of China
项目六结账/离店服务 Project SixCheck-out Service 任务一信用卡结账 Task 1Check-out by Credit Card 任务二现金结账 Task 2Cash Closing
工作领域三礼宾服务 Work Area ThreeConcierge Service 项目七陪送客人 Project SevenEscort Guests 任务一陪送客人到前台 Task 1Escort Guests to the Front Desk 任务二陪送客人到房间 Task 2Escort Guests to the Room
项目八介绍设施与服务 Project EightIntroduce Facilities and Services 任务一向客人介绍设施与服务 Task 1Introduce the Facilities and Services to Guests项目九机场接送 Project NineAirport Pick-up and Drop-off 任务一机场接送客人 Task 1Airport Pick-up and Drop-off 任务二为客人搬运和保管行李 Task 2Carry and Store Luggage for Guests
工作领域四前台其他服务 Work Area FourOther Front Desk Services 项目十失物招领服务 Project TenLost and Found Service 任务一失物报失 Task 1Report Lost and Found Items 任务二失物认领 Task 2Lost and Found 任务三失物邮寄 Task 3Lost and Found Mailing
项目十二介绍旅游信息 Project TwelvePresentation of Tourist Information 任务一推荐景点 Task 1Recommend Attractions 任务二为客人指路 Task 2Show Guests the Way
工作领域五总机服务 Work Area FiveOperator Service 项目十三转接电话 Project ThirteenTransfer Calls 任务一打国际长途 Task 1Make International Calls 任务二接入外线电话 Task 2Access an Outside Telephone Line 任务三拨出外线电话 Task 3Dial External Calls
项目十四前台总机及其他服务 Project FourteenFront Desk Operator and Other Services 任务一客房间的通话 Task 1Inter-room Calls 任务二预订叫醒服务 Task 2Book a Wake-up Call 任务三电话留言 Task 3Telephone Messages
工作领域六客房服务（一） Work Area SixRoom Service (One) 项目十五打扫房间 Project FifteenCleaning the Room
项目十六夜床和加床服务 Project SixteenTurn-down and Extra Bed Service
项目十七洗衣服务 Project SeventeenLaundry Service
工作领域七客房服务（二） Work Area SevenRoom Service (Two) 项目十八客房用餐服务 Project EighteenIn-Room Dining Service 任务一电话送餐预订 Task 1Telephone Booking任务二客房送餐服务 Task 2In-Room Dining Service
项目十九维修服务 Project NineteenMaintenance Service
项目二十客房其他服务 Project TwentyOther Room Services 任务一教客人如何使用设备 Task 1Teach Guests How to Use the Equipment 任务二案例与提高 Task 2Cases and Enhancements
工作领域八餐饮服务 Work Area EightFood Service 项目二十一用餐预订服务 Project Twenty-oneMeal Reservation Service 任务一餐台及包房预订 Task 1Dining Table and Private Room Booking
项目二十二餐厅用餐服务 Project Twenty-twoRestaurant Dining Service 任务一用餐服务 Task 1Meals Service 任务二中餐服务及中餐知识 Task 2Chinese Food Service and Dining Knowledge 任务三西餐服务及西餐知识 Task 3Western Food Service and Dining Knowledge
工作领域九酒吧服务 Work Area NineBar Service 项目二十三常规服务 Project Twenty-threeGeneral Service任务一领位及点餐服务 Task 1Seating and Order-taking Service 任务二结账及交流 Task 2Checkout and Communication
项目二十四应对突发事件 Project Twenty-fourResponding to Emergencies 任务一处理酒吧服务投诉 Task 1Handle Bar Service Complaints 任务二应对醉酒客人 Task 2Deal with Drunken Guests
工作领域十康乐服务 Work Area TenHealth and Recreation Service 项目二十五保健服务 Project Twenty-fiveHealth Care Service 任务一温泉与水疗 Task 1Hot Spring and Hydrotherapy 任务二中医理疗服务 Task 2Chinese Medicine Physiotherapy Service
项目二十七娱乐服务 Project Twenty-sevenRecreational Service
工作领域十一会展及购物服务 Work Area ElevenExhibition and Shopping Service 项目二十八会议服务 Project Twenty-eightConference Service 任务一会议预订服务 Task 1Meeting Booking Service 任务二会议报到服务 Task 2Conference Check-in Service
项目二十九展览服务 Project Twenty-nineExhibition Service 任务一预订展览 Task 1Booking an Exhibition 任务二布展 Task 2Set up the Exhibition
项目三十购物服务 Project ThirtyShopping Service 任务一在珠宝工艺品部购物 Task 1Shopping in the Jewellery & Crafts Department 任务二在中国茶品部购物 Task 2Shopping in the Chinese Tea Products Department
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