第1章　商业信函写作(Business Letter Writing) 1.1　商业信函的写作原则 1.2　商业信函的要素 1.3　商业信函的格式 1.4　商函的信封写法 　　第2章　建立商贸关系(Establishing a Business Relationship) 2.1　Seeking the Possibilities of Establishing a Business Relationship 2.2　Agreeing to Establish Business Relations 2.3　Voluntary Trade Letter 2.4　Trying to Resume Business Relations 2.5　Hoping to Set up Business Relations 课文参考译文 　　第3章　资信调查(Status Enquiries) 3.1　Status Enquiry 3.2　Favorable Reply 3.3　Unfavorable Reply 3.4　Apologizing for Not Supplying Definite Opinion 3.5　Inquirying about Financial Standing 3.6　Replying to the Enquiry 课文参考译文 　　第4章　询盘及答复(Inquiries and Replies) 4.1　Letters of Inquiry 4.2　Replies to the Inquiry Trade Talks 课文参考译文 　　第5章　发盘与还盘(Offer and Counter-offer) 5.1　Offer 5.2　Counter-offer 5.3　Acceptance 5.4　Asking for Discount 5.5　A Non-Firm Offer 5.6　A Firm Offer 5.7　A Counter-offer Trade Talks 课文参考译文 　　第6章　促销(Sales Promotion) 6.1　Sales Letter 6.2　Announcing New Products and Service Sold 6.3　Hoping Guest Come Again 6.4　The Reviver Trade Talks 课文参考译文 　　第7章　订货及其履行(Orders and Execution) 7.1　Order Letters 7.2　Acknowledgment 7.3　Confirming an Order 7.4　Declining Ordered Price 7.5　Rejecting Buyer's Delivery Terms 7.6　Urging Shipment 7.7　Reply to the Letter of Urging Shipment 课文参考译文 　　　第8章　支付条款(Terms of Payment) 8.1　Application Form for Credit 8.2　Insisting on L/C Psyment 8.3　Agteeing to L/C Payment 8.4　AsKing for More Discount 8.5　Rejecting More Discount Trade Talks 课文参考译文 　　　第9章　信用证的建立与修改(Establishment and Amendment of L/C) 9.1　Advising Establishment of L/C 9.2　Urging Establishment of L/C 9.3　Asking for L/C Amendment 9.4　Asking for Extension of L/C 9.5　Advice of Extension of L/C 9.6　Refusing Credit Amendment 9.7　Advice of Amendment of L/C 9.8　Advising Cancellation of Contract on Non-establishment 课文参考译文 　　　第10章 装运(Shipment) 10.1　Shipping Instructions 10.2　Urging Earlier Shipment 10.3　Proposing Partial Shipment 10.4　Shipping Advice 10.5　Urging Shipping Advice 10.6　Apology for Delay in Shipment Trade Talks 附1：装运提单式样 附2：品质检验证书式样 附3：发票式样 附4：原产地证明书式样 课文参考译文 　　第11章　保险(Insurance) 11.1　Applying for Insurance 11.2　Replying to a Request for Insurance 11.3　Asking for Additional Insurance 11.4　Replying to a Request for Excessive Insurance 11.5　About Marine Insurance Policy 11.6　The Definition of Insurance Policy 11.7　The Main Contents of Insurance Documents 11.8　Insurance Policy Stipulated in a L/C Trade Talks 课文参考译文 　　第12章　索赔(Claim) 12.1　Ciaim for Inferior Quality 12.2　Rejecting the Claim(Repudiation of Claim) 12.3　Proposing Settlement by Arbitration 12.4　on Award of Arbitration 12.5　Aceepting Complaint 12.6　Agreeing to Pay the Claim 12.7　Lodging a Claim with Carrier 12.8　Agreeing to Settlement Trade Talks 课文参考译文 　　第13章 电子商务(E-commerce) 13.1　Development of E-commerce 13.2　Definition and Application of E-commerce 13.3　Benefits of E-commerce 13.4　Basic Models of E-business 13.5　Tyoical Process of an Online Shopping 13.6　Challenges and Their Solutions for E-business 课文参考译文 　　第14章　代理(Agency) 14.1　Applying for Sales Agency 14.2　An Unfavorable Reply 14.3　Accepting Proposal for Sole Agency 14.4　Sole Agency Agreement 课文参考译文 　　第15章　招标与投标(Tendering) 15.1　Introduction to Tendering 15.2　A Tender Notice 15.3　A Letter of Inviting Tenders 15.4　A Response to the Invitation of Tenders Trade Talks 课文参考译文 　　第16章　补偿贸易与加工贸易(Compensation Trade and Assembly Processing) 16.1　Three Supplies and One Compensation 16.2　A Compensation Trade Letter 16.3　Processing With the Supplied Materials Trade Talks 课文参考译文 　　第17章　和资(Joint Venture) 17.1　Study on Joint Venture 17.2　Joint Venture Contract 17.3　Talking about the Proportion of Investment 17.4　Joint Letter of Intention 课文参考译文 　　第18章　仲裁(Arbitration) 18.1　Trade Talks 18.2　Application for Arbitration 18.3　Statement of the Defendant's Case 18.4　F.T Arbitration Commission Award 课文参考译文 附录1　国际贸易常用语150词 附录2　国际贸易缩略语200词 　　参考文献