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《酒店英语》是高职高专行业英语系列教材之一，其目的是向学生传授与酒店管理和服务相关的英语知识。全书一共分为五章。第一章对酒店业进行了详细的介绍，如酒店的结构、岗位职责及客人的住店常识等；第二、三、四、五章分别对前台服务、客房服务、餐饭服务和辅助性服务进行了详细的说明与介绍。同时本书作者还针对酒店英语的使用特点而编写了大量的听力与口语练习。通过这些练习，学生可以掌握一般的酒店英语并能在实际的工作中较好地运用。
Chapter 1 A Brief Introduction of Hotel Industry
Unit 1 The Structure of a Hotel
Unit 2 The Function of Each Position
Unit 3 Basic Knowledge for Staying in a Hotel
Chapter 2 Front Office Services
Unit 1 Room Reservations
Unit 2 Check-in
Unit 3 Bellman
Unit 4 Check-out
Chapter 3 Housekeeping Services
Unit 1 Chamber Service
Unit 2 Laundry Service
Unit 3 Miscellaneous Service
Unit 4 Special Problems
Chapter 4 Food and Beverage Services
Unit 1 Table Reservation
Unit 2 Taking Orders
Unit 3 Serving Dishes
Unit 4 Dealing with Complaints
Chapter 5 Auxiliary Services
Unit 1 Services for Business
Unit 2 Services for Meeting and Exhibition
Unit 3 Services for Sports and Recreation
Unit 4 Services for Tourism
Appendix I Glossary
Appendix II Bibliography
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