Unit 1 Interview Unit 2 Introduction Unit 3 Telephone Calls Unit 4 Meeting Unit 5 Travel Unit 6 Entertainment Unit 7 At the Trade Fair Ground Unit 8 Team Building Unit 9 Sign a Contract Unit 10 Delivery Unit 11 Dealing with Complaints Unit 12 Starting New Business Appendix 1 Listening Script and Key to Unit 1-Unit 12 Appendix 2 Some Common Abbreviations Bibliography(参考文献) Postscript(后记)