本书包含5个模块:模块1前厅服务(Front office services),模块2客房服务(Housekeeping services),模块3餐饮服务(food and beverage services),模块4康乐服务(Fitness and recreation services),模块5购物及旅游服务(Shopping and travel services),共11个单元。
本书可作为中等职业教育旅游类专业和酒店服务与管理专业学生的教材,也可作为旅游行业以及酒店行业人员的职业培训用书。
模块1 FRONT OFFICE SERVICES前厅服务
Unit 1 Introduction to hotel services
Unit 2 Front office (Part I)
Unit 3 Front office (Part II)
模块2 HOUSEKEEPING SERVICES客房服务
Unit 4Housekeeping services
模块3 FOOD AND BEVERAGE SERVICES餐饮服务
Unit 5Chinese restaurant
Unit 6 Western restaurant
Unit 7 Dessert services
Unit 8 Beverage services
模块4 FITNESS AND RECREATION SERVICES康乐服务
Unit 9 Fitness and recreational services
模块5 RAVEL AND SHOPPING SERVICES旅游及购物服务
Unit 10 Shopping services
Unit 11 Travel services
APPENDIX 附录
Vocabulary
参考文献