Part I English Tour Guide Project 1 Tour Consultation ..............................................................................3 Project 2 Pick-up Service.................................................................................20 Project 3 Hotel Service and Facilities .............................................................37 Project 4 Touring and Sightseeing Services ...................................................55 Project 5 Dining Service...................................................................................70 Project 6 Services for Shopping, Leisure, and Entertainment Activities ....87 Project 7 Checking Out and Seeing-Off Services ........................................102 Project 8 Dealing with Problems and Complaints....................................... 118 Part II Outbound Tour Leader Project 9 Departure Service from China......................................................135 Project 10 Service in Destination Countries ................................................153 Project 11 Departure Service from Destination Countries.........................169 Appendix Vocabulary.....................................................................................186
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