Chapter 1　INTRODUCING BUSINESS COMMUNICATIONS 　　Part 1　INTERNAL & EXTERNAL COMMUNICATION 　　Part 2　CHOOSING THE MEANS OF COMMUNICATION 　　Part 3　BARRIERS TO BUSINESS COMMUNICATION 　　Part 4　PRINCIPLES OF EFFECTIVE COMMUNICATION 　　Part 5　CHALLENGES Chapter 2　INTRODUCING LETTERS, MEMOS, FAX MESSAGES & ELECTRONIC MAIL 　　Part 1　LETTERS 　　Part 2　MEMORANDA 　　Part 3　FAX MESSAGES 　　Part 4　ELECTRONIC MAIL 　　Part 5　CHALLENGES Chapter 3　PRINTED STATIONERY & LAYOUT 　　Part 1　PRINTED STATIONERY 　　Part 2　LAYOUT STYLE 　　Part 3　LAYOUT OF LETTERS 　　Part 4　LAYOUT OF MEMORANDA 　　Part 5　LAYOUT OF EMAIL 　　Part 6　LAYOUT OF FAX MESSAGES 　　Part 7　CHALLENGES Chapter 4　MODERN BUSINESS LANGUAGE: SOME PRINCIPLES 　　Part 1　SOME PRINCIPLES 　　Part 2　ORGANISATION OF INFORMATION 　　Part 3　LANGUAGE REVIEW 　　Part 4　CHALLENGES Chapter 5　MEMORANDA 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 6　CIRCULARS & NOTICES 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 7　REPORTS 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 8　AGENDAS & MINUTES 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAYGO WRONG 　　Part 5　CHALLENGES Chapter 9　ENQUIRIES & REPLIES 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 10　QUOTATIONS, ORDERS & INVOICES 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 11　CONFIRMATION & ACKNOWLEDGEMENT 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 12　INVITATIONS & REPLIES 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 13　COLLECTION & PAYMENT 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 14　SALES 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 15　COMPLAINTS & ADJUSTMENT 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 16　PRESS RELEASES 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 17　APPLICATION & RESUME 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES Chapter 18　OFFER OF EMPLOYMENT, ACCEPTANCE & 　　　　　　RESIGNATION 　　Part 1　THE SCENE 　　Part 2　SEEING IS BELIEVING 　　Part 3　GETTING IT DONE 　　Part 4　WHAT MAY GO WRONG 　　Part 5　CHALLENGES