Chapter 1　Overview of Internet and E-commerce 　 Learning objectives 　 Introduction 　 1　What is the Internet? 　 2　Internet-based E-commerce 　 3　Potential benefits of electronic commerce for businesses 　 4　The Development of E-commerce and new economic paradigms 　 Summary 　 Review questions 　 Case study and project Chapter 2　E-commerce Business Models and Concepts 　 Learning objectives 　 Introduction 　 1　E-commerce business model 　 2　Major business-to-consumer (B2C) business models 　 3　Major Business-to-Business (B2B) business models 　 4　Business models in emerging E-commerce areas 　 5　How the internet and the web change business: basic business 　　　concepts 　 Summary 　 Review questions 　 Case study and project Chapter 3　Enterprise Resource Planning 　 Learning objectives 　 Introduction 　 1　What is ERP? 　 2　How can ERP improve a company's business performance? 　 3　Administrative consideration of the time 　 4　Administrative considerations of the cost 　 5　Payback from ERP: when and how much 　 6　Configuration of ERP software 　 7　ERP and E-commerce 　 Summary 　 Review questions 　 Case study and project Chapter 4　Customer Relationship Management 　 Learning objectives 　 Introduction 　 1　Definition of CRM 　 2　Importance of CRM 　 3　Goals of CRM 　 4　Leading industries in CRM implementations 　 5　Innovative ideas 　 6　E-CRM 　 7　Implementation of CRM 　 8　Reason for the failure of CRM 　 9　Customer profitability 　 Summary 　 Review questions 　 Case study and project Chapter 5　E-commerce and Supply-chain Management 　 Learning objectives 　 Introduction 　 1　Supply-chain management 　 2　Why is supply-chain management so important? 　 3　Controlling variability across the supply-chain 　 4　How should a supply-chain be designed? 　 5　Supply-chain architecture 　 6　The relevance of E-commerce to the supply-chain 　 7　The Impact of E-commerce on the supply-chain 　 8　E-commerce and supply-chain integration 　 9　Traditional E-commerce vs. E-supply-chain 　 10　The importance of electronic data interchange in 　　　 E-commerce and supply-chain 　 11　An approach to E-technology acquisition and justification in 　 　　supply-chain management 　 12　E-commerce and global supply-chain management 　 13　The issue of trust in supply-chain management 　 Summary 　 Review questions 　 Case study and project Chapter 6　E-commerce and Purchasing Management 　 Learning objectives 　 Introduction 　 1　What is purchasing management? 　 2　JIT purchasing 　 3　JIT supplier selection 　 4　JIT purchasing and performance 　 5　Future of purchasing management 　 6　Why is purchasing management so important in E-commerce? 　 7　E-commerce purchasing 　 8　A model for e-purchasing 　 9　E-commerce purchasing strategies 　 10　Improving E-commerce purchasing process 　 Summary 　 Review questions 　 Case study and project Chapter 7　E-commerce and Forecasting and Scheduling 　　　　　 Management 　 Learning objectives 　 Introduction 　 1　What is forecasting and scheduling management? 　 2　Why is forecasting and scheduling management so important in 　　　E-commerce? 　 3　Integrating forecasting into the E-commerce operations 　 4　Integrating scheduling into the ERP system 　 5　Automating to improve scheduling 　 Summary 　 Review questions 　 Case study and project Chapter 8　E-commerce Payment System 　 Learning objectives 　 Introduction 　 1　Payment systems 　 2　Credit card E-commerce transactions 　 3　E-commerce digital payment systems in the B2C arena 　 4　B2B payment systems 　 Summary 　 Review questions 　 Case study and project Chapter 9　Internet Security Concerns 　 Learning objectives 　 Introduction 　 1　The E-commerce security environment 　 2　Security threats in the E-commerce environment 　 3　Technology solutions 　 4　Policies, procesures, and laws 　 Summary 　 Review questions 　 Case study and project Chapter 10　E-commerce Marketing Strategies 　 Learning objectives 　 Introduction 　 1　Consumers online: the Internet audience and consumer 　　 behavior 　 2　Basic marketing concepts 　 3　Internet marketing technologies 　 4　B2C and B2B E-commerce marketing and branding strategies 　 5　Online market research: knowing your customer 　 Summary 　 Review questions 　 Case study and project Glossary Sources of Materials and Works Cited